Fluor Wireless Network Support Teamlead in Manila, Philippines
The Wireless Network Support Teamlead will be responsible for the technical operations and maintenance of multiple sites support in a large enterprise setting. Will provide his technical expertise and lead a team of Wireless Network specialists in order to meet the business need of an enterprise operations.
Primary Job Duties/Functions (include but are not limited to the following):
•Work closely with an Operations Manager in managing the business requirements
•Lead a team of network wireless support during allocated shift providing comprehensive L1 to L2 support across global Aruba network environment.
•Provide incident resolution for all wireless related issues in a global environment which include hardware failure, network connectivity issues, and end user wireless connectivity or performance issues.
•Ensure all changes to production follow the client Permit to Operate process and adhere to Change Control processes.
•Ensure all high or Critical changes are peer reviewed before being committed to production and are fully tested post release.
•Handles high-severity tickets and provide escalation and support 24 x7 to assist with the resolution of complex technical issues
•Represent the Global Networks team on major incidents and contribute to incident reports
•Work with Aruba wireless access points, controllers, switches, ClearPass and Airwave servers.
•Collaborate with client's Networking and Security teams, developer groups and software and hardware vendors to provide optimum system performance and availability.
•Incorporate best practices regarding documentation, monitoring, administration, performance tuning, and patching.
•Develop and recommend solutions to enhance system performance and stability
•Maintain Aruba equipment and perform system upgrades including code and hardware upgrades and equipment moves
•Fine-tune existing wireless networks by adjusting RF settings, client matching, band steering and adjusting/changing areas of the network to provide optimal wireless solutions to the end-user population.
•Analyze existing architecture and implementation and make recommendations and changes needed to improve performance or streamline processes.
•Provide mentoring and support for L1/L2 Wireless specialist in Network Operations
•Provide reporting requirements, including performance and capacity planning
Job ID: 127711BR
State: National Capital Region
We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.